These Terms and Conditions set out the basis on which Cleaners Twickenham provides cleaning and related services. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
These terms apply to domestic and commercial customers within our service area, including Twickenham and surrounding locations. Any reference to you or the customer means the person or organisation making the booking or benefiting from the services. Any reference to we, us or our means Cleaners Twickenham.
1.1 We provide cleaning and related services including, but not limited to, regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, after builders cleaning, and other ancillary cleaning services as agreed in writing.
1.2 The precise scope of the services, including the type of cleaning, frequency, estimated duration, and any specific tasks, will be agreed at the time of booking and confirmed in your booking confirmation.
1.3 We will use reasonable skill and care in the delivery of the services. However, the outcome of the cleaning may vary depending on factors such as the initial condition of the property, the presence of permanent stains, and the materials and surfaces to be cleaned.
1.4 Our cleaners will not undertake tasks that may pose a risk to health and safety, including but not limited to working at unsafe heights, moving very heavy furniture or appliances where there is a risk of damage or injury, or handling hazardous or unknown substances.
2.1 Bookings can be made by contacting us through our designated booking channels. You must provide accurate information about the property, the services required, access arrangements, and any specific requirements or restrictions.
2.2 Your booking is an offer to purchase services from us. A contract is formed only when we confirm acceptance of your booking and provide you with a booking confirmation. We reserve the right to refuse any booking at our discretion.
2.3 You are responsible for ensuring that the details in your booking confirmation are accurate and complete. Any errors or omissions must be reported to us as soon as possible before the scheduled service date.
2.4 If you require additional services or changes to the agreed scope after the booking has been confirmed, these will be subject to our availability and may result in changes to the price and the time required to complete the work.
3.1 You must ensure that our cleaners have safe and reasonable access to the property at the agreed date and time. This includes providing keys, access codes, parking information, and any necessary permissions from building management.
3.2 If our cleaners cannot gain access, or if access is delayed due to circumstances within your control, we may charge a call-out fee or a partial or full service fee to cover the costs incurred.
3.3 Where you provide keys or access devices, you are responsible for ensuring they are in good working order. We will take reasonable care to safeguard keys while they are in our possession but accept no liability for existing faults in locks, doors, or security systems.
4.1 You must ensure that the property is in a condition that allows our cleaners to perform the agreed tasks safely and effectively. This includes removing or securing valuable, fragile, or irreplaceable items and informing us of any areas or items that require special care.
4.2 You must inform us in advance of any known risks at the property, including defective fixtures, electrical issues, alarm systems, pets on the premises, or any other matter that could affect the safe and efficient delivery of our services.
4.3 You must not request our cleaners to perform any illegal or unsafe tasks, or any tasks outside the agreed scope of work. Our cleaners are instructed to refuse such requests.
4.4 Where necessary, you must provide basic utilities such as electricity, water, and adequate lighting for the duration of the service. If these are unavailable, we may be unable to complete the work and may charge a cancellation or call-out fee.
5.1 Prices for our services are provided at the time of booking and may be based on an hourly rate, a fixed price quote, or a combination of both, depending on the nature of the services required.
5.2 Any price quoted is based on the information you provide. If, upon arrival, the property is in significantly different condition to that described or if additional work is required, we may adjust the price accordingly and will inform you before proceeding, wherever reasonably possible.
5.3 Unless otherwise agreed in writing, payment is due on completion of the services for one-off jobs, or in accordance with an agreed billing schedule for regular or commercial contracts.
5.4 We may require a deposit or pre-payment to secure your booking, especially for larger or specialist jobs. The amount and terms of any deposit will be confirmed at the time of booking.
5.5 We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full and to recover reasonable costs incurred in pursuing late payments.
6.1 You may cancel or reschedule a booking by providing us with adequate notice. The required notice period and any applicable charges will be confirmed at the time of booking and may vary depending on the type of service.
6.2 As a general guideline, where at least 48 hours notice is given, we will not normally charge a cancellation fee. Where less than 48 hours notice is given, we may charge a cancellation fee up to a reasonable percentage of the service price to cover costs and lost booking opportunities.
6.3 If our cleaners attend the property at the agreed time and are unable to gain access, or if the service cannot proceed due to circumstances within your control, we may treat this as a late cancellation and charge a call-out or cancellation fee.
6.4 We reserve the right to cancel or reschedule a booking where necessary due to circumstances beyond our reasonable control, such as severe weather, illness, transport disruption, or other operational issues. In such cases, we will offer an alternative appointment or a refund of any amount paid for the affected service.
7.1 We aim to provide a high standard of cleaning services. If you are not satisfied with the quality of the work performed, you must notify us as soon as possible and, in any event, within 24 hours of completion of the service.
7.2 Where a complaint is justified and relates to the quality of the cleaning, we may, at our discretion, arrange for a cleaner to return to re-clean the affected areas or offer a partial refund or credit. This will be our sole and exclusive remedy for quality-related complaints.
7.3 We may request photographic evidence or an opportunity to inspect the property before determining an appropriate resolution. Failure to allow a re-visit or inspection may limit our ability to investigate and resolve your complaint.
8.1 We hold appropriate liability insurance to cover accidental damage or injury caused by our negligence in the course of providing services. Details of our insurance cover are available on request.
8.2 Our total liability to you arising out of or in connection with the services, whether in contract, tort, negligence, or otherwise, shall be limited to the total amount paid or payable by you for the specific service giving rise to the claim.
8.3 We are not liable for any indirect, consequential, or economic losses, including loss of profit, business interruption, or loss of opportunity, arising from or in connection with our services.
8.4 We are not responsible for pre-existing damage, fair wear and tear, deterioration due to age or poor condition, or items that are already fragile or not fit for cleaning. This includes, but is not limited to, loose tiles, flaking paint, worn fabrics, unsecured fixtures, and items that are not suitable for the cleaning methods agreed.
8.5 You must remove or secure valuables, cash, jewellery, important documents, and delicate or irreplaceable items before our cleaners attend. We accept no liability for loss or damage to items that you have not secured or made known to us as requiring special care.
8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
9.1 We will handle general household and light commercial waste arising directly from our cleaning services in accordance with applicable waste management and environmental regulations.
9.2 Our cleaners are not licensed to remove, transport, or dispose of large quantities of waste, bulky items, construction rubble, hazardous substances, clinical waste, or any materials that require specialist handling or permits.
9.3 You are responsible for making appropriate arrangements for the removal of such restricted waste through authorised waste carriers or local authority services. We can assist by placing waste in suitable bags or containers where agreed, but final disposal remains your responsibility unless expressly stated otherwise.
9.4 We may refuse to handle any waste that we reasonably believe to be hazardous, contaminated, illegal, or beyond the scope of our standard services. Where this affects the ability to complete the agreed work, we will discuss alternatives with you, but may apply additional charges or decline to proceed if safe working conditions cannot be ensured.
9.5 We support responsible and sustainable waste practices and may, where suitable, segregate recyclable materials generated during cleaning, provided appropriate facilities and containers are available at the property.
10.1 We are committed to maintaining high standards of health and safety. Our cleaners are instructed to comply with relevant safety procedures and to refuse any task that they reasonably consider unsafe or beyond their training or equipment.
10.2 You must treat our cleaners with respect and ensure a working environment free from harassment, discrimination, or abuse. We reserve the right to withdraw services immediately if our staff are subjected to unacceptable behaviour, and in such cases, you may be liable for the full service fee.
10.3 Where pets are present, you must ensure they do not pose a risk or obstruction to our cleaners. We may request that pets are secured in a separate area during the service.
11.1 We collect and use personal information necessary to manage bookings, deliver services, process payments, and handle enquiries or complaints.
11.2 We will take reasonable steps to protect your personal information and will not sell or misuse your data. We may share your details only where necessary with our staff and contractors for the purpose of providing services, or where required by law.
11.3 By using our services, you consent to the collection and use of your personal data in accordance with applicable data protection legislation.
12.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational needs.
12.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed, unless we notify you of changes and you agree to them for ongoing or future services.
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
14.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation where this does not materially affect your rights under the contract.
14.4 These Terms and Conditions, together with the details of your booking confirmation, constitute the entire agreement between you and us in relation to the provision of the services and supersede any previous agreements or understandings.
By proceeding with a booking or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Hire our cleaners Twickenham and get the right service for your budget.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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