This Privacy Policy explains how Cleaners Twickenham collects, uses, stores, and protects personal data relating to customers and prospective customers in the Twickenham area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Cleaners Twickenham customers, and anyone who enquires about or uses our cleaning services, within the Twickenham area.
Cleaners Twickenham is a cleaning services provider operating in the Twickenham area. For the purposes of data protection law, we are the data controller for the personal data we collect and use in connection with delivering our services.
This Privacy Policy covers personal data processed when you contact us, request a quote, make a booking, receive our cleaning services, provide feedback or communicate with us in any other way.
We may collect and process the following categories of personal data about you when you interact with Cleaners Twickenham:
Identification and contact details: name, address, property details, and general location within the Twickenham area, as well as any other contact details you choose to share with us so we can respond to your enquiries and provide services.
Service and booking information: details about the services you request, dates and times of bookings, access instructions for your property, service notes, and related correspondence about your cleaning requirements.
Payment and transaction data: information relating to payments for our services, such as amounts, dates, and payment status. We do not store full payment card details; where cards are used, these are processed by secure payment processors.
Communication data: information contained in emails, messages, phone conversations or other correspondence with us, including enquiries, feedback and complaints.
Usage and preference data: details about your service preferences, frequency of cleaning, and any specific instructions or notes you provide regarding your property or requirements.
We collect personal data directly from you when you contact us, request a quote, make a booking, or update your details with us. This can be by phone, through online forms, or other communication methods you choose to use.
We may also obtain limited personal data indirectly, for example if another person books a service on your behalf and provides your details so that we can deliver the service to your property.
We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we may rely on the following lawful bases:
Contract: where processing your personal data is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your bookings, handle payments and communicate with you about your service.
Legal obligation: where we are required to process certain data to comply with legal or regulatory requirements, such as accounting, tax or record-keeping obligations.
Legitimate interests: where processing is necessary for our legitimate business interests, and these are not overridden by your rights and interests. This includes managing and improving our services, handling enquiries, ensuring the security of our staff and customers, and maintaining appropriate business records.
Consent: in limited cases, we may rely on your explicit consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services: including processing bookings, arranging appointments, sending confirmations and reminders, accessing your property as instructed, and delivering the services you request.
To communicate with you: responding to your enquiries, providing customer support, notifying you of changes to services, and updating you on any issues affecting your bookings.
To process payments and maintain records: issuing invoices, recording payments, managing accounts, and keeping financial and service records as required by law and for our own internal administration.
To improve our services: analysing service usage, gathering feedback, and making changes to enhance our offerings and customer experience.
To ensure safety and security: keeping basic records and access instructions needed for our cleaners to attend your property safely and efficiently.
To meet legal and regulatory requirements: retaining certain records, responding to lawful requests from public authorities, and complying with applicable laws.
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, and always in accordance with data protection law.
Service providers and processors: we may engage trusted third party companies to provide services on our behalf, including payment processing, accounting, secure data storage, scheduling tools, and administrative support. These parties act as data processors and are only permitted to process your personal data according to our instructions and for specified purposes.
Professional advisers and authorities: we may share data with professional advisers such as accountants or legal advisers, and with law enforcement, regulators or other authorities if required by law or necessary to protect our rights, property, or the safety of customers and staff.
We do not sell your personal data and we do not share it with third parties for their independent marketing purposes.
If we use third party service providers that store or process personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place. These may include standard contractual clauses or other mechanisms approved by data protection authorities to ensure that your data is protected to a standard equivalent to that in the UK.
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting obligations.
Customer and booking records are generally retained for a period that allows us to manage ongoing relationships, handle any queries or complaints, and maintain accurate financial records. Once data is no longer required, we will securely delete or anonymise it.
The specific retention period may vary depending on the type of data and the context of the services, taking into account limitation periods for legal claims and regulatory requirements.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include restricting access to personal data to staff and service providers who need it to perform their duties, and using reasonable safeguards to maintain the confidentiality and integrity of our records.
While we take reasonable steps to secure your data, no system can be completely secure. We continually review and update our practices to help keep your information safe.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: the right to obtain confirmation of whether we hold personal data about you, and to request a copy of that data along with information about how it is used.
Right to rectification: the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: the right to request that we restrict the processing of your data in certain situations, such as while we are investigating a concern you raise about its accuracy.
Right to object: the right to object to processing based on our legitimate interests, including certain types of profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims.
Right to data portability: the right, in some circumstances, to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can address any concerns directly.
Our services are generally directed at adults responsible for properties in the Twickenham area. We do not knowingly collect personal data from children, and we will take steps to delete such data if we discover that it has been provided to us without appropriate authority.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Hire our cleaners Twickenham and get the right service for your budget.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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